Reference

Explore Your Rights on warisanbola

warisanbola operates under a clear legal framework designed to protect your account, your data, and your transactions — access and eligibility depends on local law.

Data Protection PolicyAccount Security TermsDANA, OVO, GoPay & QRIS ComplianceCookie PolicyUser Rights Charter

Explore the Lobby Read FAQ

Browse Our Jurisdiction and Policy Scope

warisanbola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal posture is anchored in the principle that your data belongs to you. warisanbola collects only the information required to verify your identity, process your transactions, and keep your account secure. Payment rails — DANA, OVO, GoPay, and QRIS — each carry their own processing

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records, and we retain only the minimum data required by applicable standards. Access to certain features depends on local law, and we update our policies whenever regulatory requirements change. If you opened your account from Semarang or anywhere else in Indonesia, the same retention schedule and
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deletion rights apply to you. We do not sell, rent, or share personal data with third parties for marketing purposes. Full policy documents are available on request via our 24-hour support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT LEGAL TEAM

Open a Legal Query With Our Team

For any question about our policies, your rights under applicable Indonesian frameworks, or a formal data request, our support team is available around the clock.

SECURITY AND ACCOUNTABILITY

See How We Handle Your Data and Account

We built every layer of our account and data infrastructure with your security as the baseline requirement.

Data Encryption

All personal and financial data stored on warisanbola servers is encrypted using AES-256 at rest and TLS 1.3 in transit.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page load times.

Account Security

Two-step verification is available for all accounts and strongly recommended.

Data Retention

We retain account data for a maximum of 12 months after an account is closed, unless a shorter period is…

Your Right to Access

You can request a full export of every data point we hold about your account — transaction logs, login history…

Who to Contact

Direct all formal legal correspondence to our dedicated compliance officer via email or live chat.

Switch to the Answers You Actually Need

Below we address the legal questions our account holders ask most frequently — covering data rights, cookie controls, payment record access, and how eligibility works where local law applies. If your question is not here, our 24-hour live chat team can give you a specific written answer within minutes.

Yes — access and eligibility depends on local law. We encourage you to check the regulations applicable in your region before opening an account, and we may restrict access where required by Indonesian legal frameworks.

We collect your name, email address, date of birth, and the payment method you choose — DANA, OVO, GoPay or QRIS. We do not collect any data beyond what is needed to verify your identity and process your transactions securely.

Yes. Submit a data access request via live chat or email with your account ID. We verify your identity first, then deliver a full structured export of your stored data within 5 business days at no charge.

Contact our support team through live chat or email and submit a verified deletion request. Once confirmed, we purge all personally identifiable information from active systems and backups within 30 days, retaining only records required by applicable law.

DANA and OVO transaction logs are retained for 90 days after the transaction date, then deleted from active storage. You can request a full copy of any transaction record within that window by contacting support with your transaction reference number.

Non-essential analytics cookies can be disabled through the cookie preference panel in your account settings at any time. Session cookies are required to keep you logged in; disabling them will require you to authenticate again each visit, but your wallet and data are not affected.

Address formal legal correspondence to our compliance officer via email or the WhatsApp support channel. Include your account number, the nature of the dispute, and any relevant transaction references. We acknowledge all formal complaints in writing within 2 business hours.

Explore Your Rights on warisanbola

Open a Legal Query With Our Team

See How We Handle Your Data and Account

Data Encryption

Cookie Policy

Account Security

Data Retention

Your Right to Access

Who to Contact

Switch to the Answers You Actually Need

01 Does access to warisanbola depend on local law?

02 What personal data does warisanbola collect when I register?

03 Can I request a copy of all data warisanbola holds about me?

04 How do I request deletion of my account and personal data?

05 How long does warisanbola keep my DANA or OVO transaction records?

06 Can I turn off cookies on warisanbola without losing access to my account?

07 Who do I contact if I have a formal legal complaint or dispute?

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